Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all Manual Handling Training, Manual Handling Course deliveries (including Manual Handling Online, Manual Handling Refresher, and all certification pathways) offered by Irish Manual Handling via https://www.irish-manualhandling.ie/.

As a leading provider of Manual Handling Training across Dublin and Ireland, we are committed to transparency in our policies. Please read this information carefully before purchasing or starting any Manual Handling Course to ensure you understand the terms governing your Manual Handling Certificate and course access.

Irish Manual Handling is a leading provider of Manual Handling Training and Manual Handling Online courses in Ireland. Based in Dublin, we serve learners and organisations nationwide with accredited Manual Handling Course certification.

• Company: Irish Manual Handling
• Location: Dublin, Ireland
• Website: https://www.irish-manualhandling.ie/
• Email: [email protected]

Our platform delivers instant access to Manual Handling Training, assessment, and Manual Handling Certificate generation. We are committed to transparent policies and excellent customer service for learners completing Manual Handling Refresher training or initial certification.

What counts as "starting" a course? A course is considered started, and this no-refund rule applies, as soon as any one of the following happens:

• You confirm the course start agreement and open the course player for the first time;
• Any module, lesson, video, slide, or training material inside the course is accessed or viewed;
• Any quiz, exam, or assessment inside the course is opened or attempted;
• The course licence purchased by an employer or company is assigned, sent, or activated for a learner account (see Section 5);
• A Manual Handling Certificate for the course is generated (see Section 4).

This strict policy protects the integrity of Manual Handling Online delivery and ensures fair access for all learners across Dublin and Ireland. Please review the course outline and prerequisites carefully before you begin your Manual Handling Training.

Once a Manual Handling Course has been completed, or a Manual Handling Certificate has been generated or issued for it, the training service has been consumed in full. From that moment, a refund is not possible under any circumstances, for any reason, at any time.

• Certificate issued = service fully delivered. The certificate is the final deliverable of your Manual Handling Training. Once it exists, there is nothing left to cancel or return.
• This applies whether the certificate was downloaded or not - generation alone is full delivery.
• It also applies to courses completed quickly. Our Manual Handling Online training is self-paced by design; finishing fast does not reduce the value of the training or the certificate.
• A certificate is only valid while the payment for the underlying course remains settled. If a payment is reversed after completion, the certificate is automatically invalidated and revoked, and any employer or authority verifying it will be informed that it is no longer valid.

Requesting a refund while keeping the benefit of a completed course and its Manual Handling Cert is unfair to every honest learner and is treated as a breach of our Terms & Conditions.

Many employers across Dublin and Ireland buy Manual Handling Training for their teams. For company and multi-seat purchases, the following rules apply:

• Once a course seat is assigned, sent, or made available to an employee or any named learner, that seat is activated and is no longer refundable - even if the employee has not yet opened the course. Assignment is the delivery of that licence.
• Unassigned seats that have never been allocated to any learner may qualify for a pre-access cancellation review under Section 6, within 14 days of purchase.
• Seats cannot be swapped from one employee to another once assigned. Choose recipients carefully before sending course invitations.
• If an employee leaves your company after being assigned a Manual Handling Course, the seat is not refundable and cannot be reissued to a replacement.
• The employer is responsible for the accuracy of employee details (name, email) entered when assigning courses.

Our platform records the exact date and time each seat is purchased, assigned, activated, started, and completed, so both you and we always have a clear audit trail for every learner (see Section 11).

In limited circumstances, you may be eligible for a cancellation review if you have not yet started your Manual Handling Training:

• 14-day window: If you have not accessed any Manual Handling Course content and the licence has not been assigned to any learner, you may request a cancellation review within 14 days of purchase.
• No access and no assignment requirement: Eligibility requires that no Manual Handling Online module, video, content, or assessment was accessed, and that no seat was assigned to any learner. Even viewing a single page of course material voids eligibility.
• Verified against access records: Each cancellation request is assessed case-by-case and verified against our platform access records, which show precisely whether any module, content, assessment, or assignment activity took place (see Section 11). Having an account does not automatically qualify for a refund.
• Original payment method: Approved refunds are processed to the original payment method only - we never transfer refunds to a different card, account, or person.
• After the window: Refund requests made after the 14-day window, or after any access or assignment activity, are not eligible.

To protect your eligibility, do not access your Manual Handling Course and do not assign it to any learner until you are certain you wish to proceed with training.

Access to our Manual Handling Online training constitutes the supply of digital content and digital services under Irish and EU consumer law. Your Manual Handling Course is made available in your account immediately after payment.

• Immediate access: By starting your Manual Handling Training (or by assigning a seat to a learner), you expressly request immediate performance of the service.
• Express waiver of cooling-off: You acknowledge that your statutory 14-day cooling-off right is lost once access or assignment begins, as permitted by the EU Consumer Rights Directive for digital content supplied with the consumer's prior express consent. You give this consent when you accept the course start agreement shown before the training begins.
• Industry standard: This reflects common practice across the Manual Handling training industry and e-learning sector in Ireland and internationally.

We recommend reviewing all Manual Handling Course details, including module content, learning outcomes, and prerequisites, before starting. Once you begin your Manual Handling Training, your Manual Handling Certificate journey has commenced and standard refund rights no longer apply.

Understanding our transfer and substitution policy helps avoid complications with your Manual Handling Training purchase:

• Non-transferable licences: Manual Handling Course licences are assigned to the named learner/account on purchase, assignment, or first activation (accessing modules, content, or assessments) and are non-transferable.
• No person-to-person transfers: Transfers to a different person or account are not permitted at any time. Your Manual Handling Certificate will be issued to the registered learner only.
• Email corrections: If an email was entered incorrectly for the same learner, contact support before any access so we can correct the account details. Once Manual Handling Online content is accessed, changes are not possible.
• No partial refunds: We do not provide partial refunds for incomplete modules, unused time, or courses finished faster than expected. If you complete some but not all content, the licence remains assigned and no refund is available.
• Duplicate purchases: Duplicate purchases made in error (the same Manual Handling Course bought twice for the same learner within minutes) are reviewed case-by-case - contact us immediately and before any access.

Ensure you enter the correct learner details at purchase. The Manual Handling Cert cannot be reissued to a different name after course access begins.

• Each Manual Handling Course licence includes a generous access period, stated on the course page, during which you can start and finish your Manual Handling Training.
• If a course licence expires unused, no refund or credit is due. The service (availability of the training) was delivered throughout the entire access period.
• Manual Handling Certificates also carry a validity period (shown on the certificate). The natural expiry of a certificate does not entitle the holder to any refund - renewal requires a new Manual Handling Refresher purchase, which keeps your training current and compliant.
• Expired courses and expired certificates cannot be reactivated, extended, or exchanged.

If you face access or playback issues during your Manual Handling Training, our dedicated support team will provide troubleshooting and completion assistance. This includes browser checks, device compatibility verification, progress resets, and video playback solutions to help you successfully complete your Manual Handling Online course.

Technical problems do not qualify for a refund once Manual Handling Course content has been accessed. Our platform works on all modern desktop, tablet, and mobile devices; where an issue is on our side, we fix it and extend your access where appropriate - the remedy for a technical problem is always a working course, not a refund of a delivered service. Contact us and we will work to resolve any difficulty so you can obtain your Manual Handling Certificate.

To protect both you and us, and to keep every refund decision objective, our platform automatically keeps secure records that prove exactly what was delivered and when. These include the date, time, and network details (such as IP address and device type) of account registration, acceptance of our terms, course start confirmations, sign-ins, orders, course and module access, assessment attempts and results, and Manual Handling Certificate generation and downloads.

• These records are the single source of truth for refund eligibility - they show conclusively whether a Manual Handling Course was accessed, assigned, progressed, or completed.
• They are processed under our legitimate interest in preventing fraud and proving service delivery, and are retained in line with our data retention policy.
• Where a payment dispute is raised, these records are provided to the payment provider and card issuer as formal evidence of delivery.

Please talk to us first. If you have any concern about a payment, contact [email protected] before contacting your bank. Almost every issue can be resolved quickly and fairly by our support team - a chargeback is slower for you and creates costs for everyone.

• We contest unjustified disputes with full evidence. If a chargeback is raised for a Manual Handling Course that our records show was accessed, assigned, progressed, completed, or certified, we will submit our complete access records (timestamps, IP addresses, accepted agreements, course activity, exam results, and certificate history) to the payment provider and the card issuer as proof of delivery.
• Certificates are voided on reversal. If a payment is reversed, any Manual Handling Certificate obtained from that purchase is automatically invalidated and revoked, and verification requests for it will return "not valid".
• Accounts may be suspended. Raising a chargeback while keeping the benefit of the training is a breach of our Terms & Conditions and may lead to permanent account suspension for the learner and any linked company account.
• Costs are recoverable. We reserve the right to recover the disputed amount together with any dispute fees imposed on us.

Bulk enrolments, vouchers, and learners added to a corporate portal for Manual Handling Training follow this policy, including the assignment rules in Section 5. Whether your organisation is based in Dublin, elsewhere in Ireland, or internationally, these terms apply to all Manual Handling Course purchases.

Employers may set internal rules that are stricter than ours regarding Manual Handling Online completion deadlines or Manual Handling Refresher schedules. However, internal policies do not override this Refund Policy. For large-scale Manual Handling Training programmes, contact us to discuss corporate arrangements before purchase.

We offer various ways to save on Manual Handling Training for individuals and organisations. Here is how promotions work with our refund policy:

• Automatic volume discounts: When 10+ Manual Handling Course places are added to the cart, the platform automatically applies a 10% discount. For 50+ places, a 20% discount is applied. This is ideal for organisations in Dublin, Ireland, and beyond rolling out Manual Handling Training across teams.
• Non-stackable discounts: The automatic bulk discount cannot be stacked with other promotional codes or offers.
• Checkout application: Discount codes, promotions, and Skillnet Ireland or similar funding (where applicable) must be applied and validated at checkout before completing your Manual Handling Online purchase.
• No retroactive application: Promotions cannot be applied after purchase. If you forgot to enter a code, the discount cannot be refunded.
• No cash exchange: Promotions and vouchers are not exchangeable for cash and have no monetary value outside of Manual Handling Course purchases.
• Funded training: If your Manual Handling Training is funded by Skillnet Ireland or another programme, refund eligibility may be affected by the funding terms.

For large corporate orders requiring custom pricing or funding arrangements, contact our team before purchasing to discuss options for your Manual Handling Certificate programme.

All Manual Handling Training and Manual Handling Course purchases are processed securely through our payment system.

• Prices for Manual Handling Online courses are displayed in EUR unless stated otherwise, reflecting our base in Dublin, Ireland.
• Taxes and fees may apply depending on your jurisdiction. VAT is included for Irish and EU customers where applicable.
• Electronic receipts are issued immediately after purchase, serving as proof of Manual Handling Training enrolment.
• Corporate invoicing is available for bulk Manual Handling Course orders across Ireland and internationally.

Where a pre-access cancellation review for a Manual Handling Course is approved, refunds are issued to the original payment method. This applies to all Manual Handling Training products including Manual Handling Online and Manual Handling Refresher courses.

Processing timing varies by payment provider; please allow up to 14 days after approval for funds to appear on your statement. Learners in Dublin, Ireland, and internationally should note that bank processing times may vary. We will confirm the expected timeline when your refund is approved.

If you believe you may be eligible for a cancellation review, follow these steps carefully to preserve your eligibility:

1. Do not access the course, and do not assign it to any learner: Do not log in or view any Manual Handling Training content. Any access or assignment activity will immediately void your eligibility for cancellation.
2. Email your request: Contact [email protected] with:
   • Your full name (as registered)
   • Order number or receipt reference
   • Email address used for the Manual Handling Course purchase
   • Reason for cancellation request
3. Wait for confirmation: Our team will review your request and verify against our platform access records that no Manual Handling Online content was accessed and no seat was assigned. We may request additional information.
4. Written decision: You will receive a written response confirming whether your cancellation has been approved or declined.

Cancellation reviews for Manual Handling Training are processed within 3-5 business days. Learners in Dublin, Ireland, and internationally follow the same process. If approved, your refund will be processed to the original payment method within 14 days.

Questions about this Refund Policy, your Manual Handling Course order, or need assistance with your Manual Handling Training? Our support team based in Dublin is here to help learners and organisations across Ireland and internationally.

• Company: Irish Manual Handling
• Email: [email protected]
• Website: https://www.irish-manualhandling.ie/

We can help with:

• Cancellation review requests for Manual Handling Online courses not yet accessed.
• Technical support to resolve issues and complete your Manual Handling Training.
• Corporate invoicing queries for bulk Manual Handling Course orders.
• Manual Handling Certificate download and access issues.
• Questions about Manual Handling Refresher renewal and pricing.
• Dispute resolution and escalation for complex cases.

We aim to respond to all enquiries within 1-2 business days.

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